Year 2020 - CAPITALIZING ON PROFESSIONALS AND INSURTECH TO REACH GREATER HEIGHTS 善用專才與科技 保險中介創高峰

27 2019 年刊與 2020 展望 YEARBOOK 2019 & PROSPECT 2020 Moreover, any manual process is prone to human errors and inaccuracies. And the legacy system is blatantly unable to provide validation to prevent these from happening. Companies are stuck using old systems and methods that cannot keep pace with the changing requirements. In search of a way out, therefore, more and more intermediaries have started deploying better insurtech software solutions with a view to achieving a sensible and practical balance between technology and face-to-face engagement. Advancing the business with technology As technology progresses, agencies and brokers have to move with the times to stay competitive and relevant. People who do not leverage technology to improve customer experience are more likely to be outmatched by those who do. This is an exciting and challenging time for insurance intermediaries. To stay ahead of the game, it requires uncanny ability to combine solid digital capabilities with the right dose of human touch. At CoverGo we help insurers, brokers and agencies to get digitized quickly and reliably. With our award-winning core insurance platform and over 400 insurance APIs, we support omni-channel distribution, streamlining of policy administration, digitizing of claims and speedy launching of new products. Working with industry fast movers and IT experts, we are dedicated to building a brighter insurance of tomorrow in the digital age for Hong Kong, Asia and beyond. Peter Tam, ACII Director & Deputy CEO CoverGo LImited