Year 2020 - CAPITALIZING ON PROFESSIONALS AND INSURTECH TO REACH GREATER HEIGHTS 善用專才與科技 保險中介創高峰

30 2019 年刊與 2020 展望 YEARBOOK 2019 & PROSPECT 2020 • Demand for Deep Learning Specialists: As the practical application of Artificial Intelligence evolves. With it will the need for the supporting specialisms. Deep learning researchers, programmers, engineers and scientists. Likewise, increased demand for data analysts to review the depth, accuracy and quality of useable AI data-enabled insights. Such data, augmenting the already enormous volumes of historical data held by the insurance industry. • Development of Critical thinking: While traditional education and training seeks to encourage memorisation of tasks and processes, automation will make many traditional skills obsolete. As companies seek to innovate, they necessitate the need for organisation-wide enhanced thinking. Such thinking requires individuals making reasoned judgements, to have a natural curiosity and scepticism of the current status quo. A critical thinker, naturally questions previously held beliefs and understanding, together with the humility to admit ideas are wrong when faced with new evidence. Insurance is one of the most important financial considerations in today's complex and interconnected world. Identifying, measuring and mitigating both Personal and Business risk is a multidimensional undertaking. Whether protecting the family home, Car or Personal Health, to the more complex protection needs of an SME business, the growing influence of available technologies continues to support greater customer engagement with more informed and targeted protection outcomes. Indeed, tomorrow’s successful insurance professional must be both dynamic and entrepreneurial. Embracing available technologies and business models to deliver enhanced customer-centric solutions, leading to greater customer and personal satisfaction. Jason Smith (Chartered Insurance Practitioner, ACII, MBA) Chief Executive of Leadenhall Asia. Leadenhall Asia is a Digital-first MGA & Lloyd's Coverholder, specialising in developing tailored insurance products delivered using their proprietary, cloud-based underwriting & distribution platform technologies, powered by Efinity. With Insurtech underpinning their strategy, they enable partnering intermediaries to simply plug and play into a market making ecosystem to amplify sales and customer satisfaction. Leadenhall Asia is part of Leadenhall Underwriting & Efinity Group.