Year 2020 - CAPITALIZING ON PROFESSIONALS AND INSURTECH TO REACH GREATER HEIGHTS 善用專才與科技 保險中介創高峰

33 2019 年刊與 2020 展望 YEARBOOK 2019 & PROSPECT 2020 Arbitrators who are professionals in insurance as well as other aspects can be appointed to resolve the claims disputes for the parties who get full autonomy to appoint them. Disputes can be resolved more speedily but less costly, privately and informally. A carefully drafted arbitration clause in the insurance policies would be effective and useful to assist parties to come to arbitrations to resolve their disputes in claims settlement. Added knowledge nowadays becomes crucial for the professionals to work effectively and efficiently with the insureds who get more demanding to find policy coverage to satisfy their needs, particularly in novel claims situations. Conclusion With the consolidated efforts from capitalizing all professionals in the insurance industry in Hong Kong to reach greater heights through various means of knowledge enhancement, the insurance industry can be elevated to higher level to provide positive momentum for the recovery of the economy and society from these recent novel events. Chu Heung Ming, Stephen Operations Manager (Legal, Compliance, Risk Management & Claims) China Ping An Insurance (Hong Kong) Co., Ltd.