Year 2009-2010 - Sunny Path of Tomorrow’s Insurance Intermediaries

President 2010 Message 2010 年 會 長 的 話 Development of Core Competence In turbulence environment, there is a greater responsibility for us to uphold the spirit of participation as well as the development of core competence. This initiative applies not only to the insurance community but also to my fellow members of the Executive Committee as well. To allow our fellow committee members “to give as well as to receive” from their volunteer work, I have introduced some useful knowledge such as Balanced Scorecard for performance monitoring, SMART goal setting techniques, Seven Habits of Highly Effective People, Accuracy and Efficiency matrix for strategic actions, and RFM relationship management model. Through participation, I have confidence that we build not only just our core competence but also a trusting, harmonious and caring Chamber. Leverage on our Myriads of Insurance Associates Since its inception in 1993, HKCII has built a good relationship with myriads of insurance associates. I believe, through concerted effort, HKCII would take part in encouraging a greater cooperation among the insurance community while respecting the diversity of individuals’ core values. Sunny Path of Tomorrow’s Insurance Intermediaries Can do! I sincerely wish that you would join us to build and to walk through a sunny path for the insurance intermediaries and the community. Best Wishes, Patrick Ho President 2010 Yearbook 2009 年刊 & Prospect 2010 展望 37